Arvato Drives Automation Forward

Arvato continued to pursue its automation strategy and gradually implemented new Autostore systems at various locations for more efficient warehousing, as well as state-of-the-art shuttle systems for automated transport at the logistics centers. A shuttle system in Dorsten (Germany) and one Autostore system each in Gennep (the Netherlands) and Hams Hall (United Kingdom) went into operation in 2023. By the end of the year, Arvato had eight Autostore and six shuttle systems in operation, with more planned.

The supply chain and e-commerce service provider also entered into partnership with Boston Dynamics, one of the world’s leading developers of highly mobile robots. The first Stretch robots are to be deployed at the US site in Louisville; they are capable of unloading parcels from trucks and containers. As a module in the Warehouse Automation Toolbox, robotic solutions such as these complete the process chain – with robot-supported palletizing of incoming goods and pallet transport using driverless transport systems – to create a fully automated incoming goods process.
eMore about automation technologies All about the Autostore system in Gennep
8 Autostore &
6 shuttle systems
in use
20 M
transactions a year
expected for BVG

Riverty Steps Up Its Activities in the Mobility Sector

By expanding its cooperation with Europe’s largest parking-app provider Easypark in the Netherlands and Belgium, Riverty set the course for sustainable growth in its payment services business. The financial services provider has secured a strong market position in its European target markets for parking and related products (“Freeflow Payments,” “Control Sanctions”).

Berliner Verkehrsbetriebe (BVG) is another major customer in the mobility segment with whom Riverty intensified its cooperation in 2023. The financial services provider has taken over the processing of all ticket sales in addition to the existing debt collection business. Its collaboration with Germany’s largest public transport company will serve as a reference for future tenders. Riverty expanded its services for the European charging infrastructure provider Ionity for the latter’s business customers, and is now active for Ionity in 21 countries in both the B2C and B2B sectors.
eAll about parking payment solutions eAll about Riverty

Arvato Systems Paves the Way into the Cloud for Companies

Arvato Systems launched its Avvia service for the standardized, automated roll-out of modern cloud IT. Prefabricated modules, templates, and services from Avvia are integrated into a best-practices toolkit that not only allows scalable cloud IT to be put together flexibly and as needed, but also to be made available and operated across an entire company. Thanks to automation and standardization, companies can use Arvato Systems to leverage major financial and time-saving potential along the entire product lifecycle: from design and migration to operation in single, hybrid and multi-cloud environments.

In kubus IT, AOK Bayern and AOK Plus’s subsidiary and IT service provider, Arvato Systems gained a new strategic anchor customer in the health sector, further strengthening its position in the German healthcare sector. The task at hand is to drive digital transformation for AOK Plus and AOK Bayern’s approximately 17,000 employees.
eMore about the “Avvia” cloud-IT service offering eMore about kubus IT
Digital transformation
employees in
the healthcare sector

Bertelsmann Transfers Majorel Stake to Teleperformance

Teleperformance announced the completion of a previously announced voluntary public takeover offer for all shares in the global customer experience (CX) company Majorel. As co-founders and shareholders of Majorel, Bertelsmann and Saham Group previously each held a 39.5-percent stake. Saham and Bertelsmann will each become new shareholders of Teleperformance, with around four percent. Bertelsmann sees the transaction of Majorel to Teleperformance as an opportunity for further growth for the CX provider.

In 2018, Bertelsmann and the Saham Group announced the merger of their global customer experience businesses into a joint venture, which has been operating as Majorel since the beginning of 2019. This was followed in 2021 by the listing on Euronext Amsterdam and around 20 percent of shares were successfully placed on the capital market. In the 2022 financial year, the service company with around 82,000 employees recorded revenue growth of 16 percent to 2.1 billion euros.
ePress release

New Umbrella Brand for Direct Marketing and Print Businesses

The direct marketing and printing activities, formerly Bertelsmann Printing Group, have been operating under the new umbrella brand Bertelsmann Marketing Services since April. This was a response to the major changes in the market since Bertelsmann Printing Group was founded in 2016. For a long time, the division bundled not only Bertelsmann’s printing activities, but also its marketing services. In future, the new name will reflect the division’s entire spectrum.

As part of the reorganization, the content agency Territory and the employer-branding specialist Embrace were given a new organizational assignment within the Bertelsmann Group portfolio. Territory and its more than 800 employees were integrated into the Bertelsmann Marketing Services unit. Territory’s recruiting and employer branding services, which are combined under the Embrace brand, were carved out from the agency and transferred to the Bertelsmann Investments division.
eAll about the new umbrella brand eAll about Bertelsmann Marketing Services
LP production
in Gütersloh after
30 years

Sonopress Produces LPs Again after 30 Years

Record production at Sonopress in Gütersloh came to an end in 1992. 30 years later, the black disk is back: the internationally active replication service provider started producing LPs again at the end of March. However, this was initially not at its home base, but at the site of its partner Media Industries in Sainte Marguerite, France. The new vinyl capacities will primarily benefit the Group’s sister company BMG.

From 1958 to 1992, Sonopress produced more than one billion LPs in Gütersloh alone, making it one of the world’s largest production sites for vinyl records. In the fall of 2023, Sonopress commissioned the first production line for new, significantly more eco-friendly LPs, or “EcoRecords,” here. Recyclable PET is the base material for “EcoRecords,” and its production enables energy savings of up to 85 percent compared to the conventional vinyl production process. eMore about vinyl production More about “Eco Record”